Emory University
Atlanta, Georgia, United States
(on-site)
30+ days ago
Job Type
Full-Time

Description

Discover Your Career at Emory University

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.

Description

JOB DESCRIPTION:
  • Coordinates one or more programs within Transportation and Parking Services (TPS): transportation, parking, or fleet programs.
  • Works closely with departmental customers to identify appropriate permit, commute alternative program or fleet product or service needs.
  • Monitors transportation and parking customer listserv, special event programs and service quality issues.
  • Schedules, organizes, and promotes transportation, parking, and fleet program outreach and education.
  • Maintains and tracks customer interactions using a variety of systems, including customer relations management system, parking management systems, access control systems, transportation systems and related tools to process transactions, investigate, and resolve issues.
  • Assists management with program administration and communication. Performs other related duties as required.

MINIMUM QUALIFICATIONS:
  • Five years of position specific subject matter knowledge and/or experience in parking, transportation or fleet OR
  • Bachelor's degree and one year of position subject matter knowledge and/or experience in transportation/parking/fleet management

ADDITIONAL RESPONSIBILITIES:
  • Answering phone calls or emails of customers
  • Ability to multi-task at a high volume desk
  • Ability to build and create work connections for continued partnerships

PREFERRED EXPERIENCE:
  • At least one year of experience with Zendesk
  • At least one year of experience with T2

NOTE: Position tasks are required to be performed in-person at an Emory University location; working remote is not an option. Emory reserves the right to change this status with notice to employee.

Emory Supports a Diverse and Inclusive Culture

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.
Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one-week advance notice is preferred.

Job ID: 73097124
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